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Database Management and IT Services VSC was founded in 2001 as a small business whose primary area of expertise has been in the IT services and support Later IT services included providing the U.S. Forest Service with backup power systems and the technical support for the selection and installation of these systems at various Forest Service offices throughout the country. As a certified reliability provider of APC backup power systems, Vista Sciences provided many UPS and larger backup power systems along with upgrade, warranty, and technical support for older systems in use by the Forest Service. These Power Systems contracts and the previous Value Added Reseller contracts were in our primary NAICS code for Computer Systems Support.
VSC also provides technical training in IT courses for our government clients and for the last two years, have been providing to the U.S. Air Force at Kirtland AFB various Microsoft training classes such as Access, A+ Operating Systems, Network+, and classes in Help Desk training. Additional classes available include managing servers, implementing network infrastructure, and related classes for the Help Desk staff, in improving interpersonal skills with their immediate customers. These classes all meet standards for certification training. Exams also are available as well as all materials for test preparation, on-line practice exams, and additional online resources that help to prepare students prior to the start of class thus ensuring that the class achieves all its objectives in training the students in the use of the material. VSC is an established IT Solutions provider and engineering services small business with a number of NAICS codes related to these services and is certified under the SBA’s HUB Zone and 8(a) programs through the Albuquerque SBA office. View a list f our NAICS codes related to technical services and Help Desk management on our NAICS Codes page of this website.
VSC is an Information Technology firm that develops and implements programming solutions by designing software applications and structured databases. VSC’s innovative products and technologies focus on improving performance by deploying high levels of analytical intelligence and automation processes. These solutions ensure a consistent decision-making process is utilized to achieve predictable results.
VSC has the experience in technical and support services necessary for the engineering, design, and operation of major database systems for the government, in particular, for the Department of Defense organizations. As an experienced provider, Vista Sciences is committed to the customer that all scheduling, task, and funding issues are effectively dealt with in a timely and accurate manner.
 VSC with its experience in database systems and knowledge of the importance of accuracy of the input data, has developed a focused screening process in the selection of data entry staff. Our data entry staff are selected because of the importance they place on the accuracy of their work. The data entry staff we provide our clients know that their input is critical to proper interpretation of the data.
Related to the management and support of databases is Vista Sciences experience and technical expertise in Waste Management Information System Databases, Data Center Administration and Support, Technical Document Preparation, Tracking and Distribution, and Document Imaging which Vista Sciences’ personnel have done for the U.S. Army.
SQL Server Database, ORACLE, MSDE, SQL Server Express, ODBC, Microsoft Access
Reporting: SQL Reporting Services, Crystal Reports, and Active Reports Database development is an important and ongoing need for any organization. No matter if you are using a simpleAccess database or a complex SQL or ORACLE database, VSC technical support staff will provide you with the correct solution:
Software and Support SQL Server Database, ORACLE, MSDE, SQL Server Express, ODBC, Microsoft Access Database development is an important and ongoing need for any organization. No matter if you are using a simpleAccess database or a complex SQL or ORACLE database VSC can help you.
Hardware Support
Our military and commercial clients have diverse mixtures of legacy systems and new technologies. These diverse technologies lead to network environments which are increasingly complex to manage, yet more critical than ever, due to advancements in hardware and software applications and increased dependence on uninterrupted system operations. These combinations of systems result in redundant services and unnecessary duplication of hardware purchases. This complex network is susceptible to hardware failures. It is important to monitor the network servers, workstations, other network devices, applications and databases.
Network Security Business networks contain work files, but more importantly they hold business correspondence, trade secrets, proprietary information, financial statements, personnel information, and insight into your business success. You must identify and protect the vulnerabilities in your network. You cannot leave an open door for hackers to steal your company’s secrets and expose your critical data. Intruders may be internal personnel or external hacker
IT resources and employee productivity are greatly impacted by notifying customers or employee concerns of the breach of security. The costs of diverting employees from normal tasks to managing a security breach are enormous. Analyzing the severity of the breach and which records were potentially compromised is costly and time consuming. If critical systems have been compromised, the effect on the profits can be substantial. It is not just the loss of proprietary information; also the company may lose its hard-earned reputation to the invasion by the hacker. Companies may spend millions in consulting fees, public relations, advertising campaigns and attorney fees rebuilding the brand. It is a high price to gain back a customer’s trust. VSC Help Desk Management The VSC Help Desk services goal is to exceed customer expectations by resolving issues on the first call, while A major part of the VSC Help Desk support services is the use of desktop remote control services and Microsoft SMS to provide remote support and troubleshooting, software updates, and asset management services to our customers. We coordinate all customer support and provide a single, centralized focal point for web-based, e-mail, telephone, and walk-in customer services, as well as for prioritization of service requests. Depending on the Help Desk support requirements VSC may propose a Help Desk, Network Control Center, and Support team that combined will provide all of the required support services. The VSC teams have been designed to leverage the VSC uses state-of-the art tools and methodologies to provide efficient and effective services to our customers. The VSC Help Desk Support Team is made up of experienced and knowledgeable professionals within the following Help Desk support labor categories: Help Desk Manager
 QA Personnel Help Desk Technicians (Sr., Jr. and Entry Level) Desktop (PC) Technicians Systems Administrators Systems Engineers Network Administrators Network Engineers Telecommunications Technicians (Sr. Jr. and Entry Level) As previously stated VSC Help Desk personnel are certified professional within the requirements of DoD Directive 8570 and AFI 33-115v2. The VSC Help Desk Manger, Sr. Level, serves as the Team Lead and provides a single point of contact to our customers. It is the responsibility of the Help Desk Manager to insure that the information technology requirements for our customers are met in a timely, efficient and effective manner. It is VSC objective in our Help Desk Support Team that our customers IT problems are resolved during the initial customer contact exchange. Other Related VSC IT Technical Services VSC has the resources and technical personnel for all on-site and remote customer requirements requiring computer support. These services can be expanded to 7 x 24 x 365 depending on the client’s objectives and system up-time requirements. In addition to Help Desk, Hardware and Software Support, Systems Design and Facilities Management are our resources and experience in such areas as Automated Publishing as well as Network and E-Mail Support Services. VSC Infrastructure Support Services VSC can provide the technical resources for establishing or enhancing your information management requirements such as analyzing connectivity and network services, the design of infrastructure and data communications, and design support or management of LAN/Web services, hosting, and visual information systems management.
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arena. The company started as a division of another firm as a Value Added Reseller providing Sun Microsystems high-end servers and workstations along with the technical support to government agencies and defense contractors. These include Los Alamos National Laboratories, the Air Intelligence Agency of the U.S. Air Force, Honeywell (who nominated Vista Sciences Corporation twice for small business contractor of the year), Lockheed, and other agencies and government contractors. The services included Pre- and Post-sales and technical support with trained engineers to help in the selection, configuration, and upgrading of major systems for these clients. Additionally, maintenance and warranty service for upgrades and general technical support for many related hardware and software items from other manufacturers is provided.
VSC has the technical, sales and support staff, along with the financial resources for major systems development and upgrades for government clients. VSC processes all major electronic government payments, as well as all credit cards for smaller purchases. Technical and sales follow-ups with end users, when warranties approach renewal dates or when upgrades become available for new product lines, are included for all products sold.
with expertise in software application development, analysis, design, implementation, and database solutions, work closely with our clients to develop effective strategies for replacing or enhancing legacy, cumbersome systems. Our staff is dedicated to understanding our clients and how they operate.
Microsoft Visual Studio.NET 
trying to gain access to private information. Once they find that hole in your security, they can cripple your system, utilize your network as a front to attack other business, distribute your business information to your competitors, and release your customer and employee information.
Network Security is a significant concern for all businesses. Identifying the security related losses due to viruses, hackers and laptop theft is difficult. The loss of data is not the only substantial loss. Most companies fail to realize all the costs resulting from the security breaches.
reducing call times. We understand that as government budgets are reduced or re-prioritized, public sector organizations must improve both internal and external customer service and satisfaction and maximize their operational efficiency. VSC’s objective is to manage assets more effectively and deploy resources where they will have the greatest impact in order to achieve our customer’s mission goals and objectives, despite their resource constraints.
personnel assets and realize synergies from consolidating separate support organizations. The consolidated teams can be used to provide the necessary advanced network, computer, planning, and engineering skills to resolve issues without having to constantly escalate service requests above the initial support capabilities of a single individual. By building a tiered approach where all service requests are documented in Remedy and assigned to an individual on a team. In this manner we are both simplifying and improving customer service. A 3-level tiered approach where service requests move from Level 1 to Level 2 and finally Level 3 optimizes the skills, knowledge, and time of the most technically knowledgeable and trained VSC personnel. As an example, a service request can start with a technician and if unresolved, be forwarded to an administrator and then possibly an engineer. In this scenario, the engineers that are normally the most highly trained spend their efforts on the most difficult service requests. Our Help Desk (HD) services comply with DOD Directive 8570 and AFI 33-115v2. By defining our services in line with AFI 33-115 VSC offers first line support and tier 1 Help Desk representatives to the end users and the workgroup managers. As the initial ticket is formulated all Tier 1 help desk support personnel act on the issue at hand and implement the corrective action or refer the ticket to the Tier 2 Help Desk personnel.